30 days of missed calls, caught by Eddie.
Coastal Georgia RV Resort routes calls the front desk can't get to over to Eddie, an automated voice receptionist. This is what Eddie picked up between March 11 and April 9, 2026.
A 163-site RV resort in Brunswick, GA. 4.5 ★ across 486 Google reviews. 100% of reservations taken over the phone.
Let the numbers do the talking.
What else the data shows.
26 missed calls landed while Eddie was already on another missed call.
These are calls a sequential voicemail-callback workflow can't recover — the second caller is gone before the first one is even off the line. At $158.72 average booking value, roughly $4,100 in pipeline.
94% of calls resolved end-to-end. Only 23 needed a person.
Bookings, availability, pet policy, directions, cancellations, rate questions — closed by Eddie without a transfer. The 23 that escalated came through as structured handoffs with caller name, number, and reason.
8.7 hours of routine phone work taken off the front desk in 30 days.
More than a full workday per month at a single park — time the front desk spent on guests in front of them instead of the phone. Across a 20-park portfolio, that's roughly the workload of a part-time phone agent, absorbed.
- Availability checks35
- Cancel / modify27
- Facility issue tickets13
- Rate & pricing9
- Amenities6
- Total routine admin90
Notes on the math.
Source: Coastal Georgia's missed-call log, Mar 11 – Apr 9, 2026 (395 calls routed to Eddie). "Reservations captured" = outcome marked Booking Request Captured.
Revenue uses the park's published rate card: $65 / $70 / $75 per night for standard, end-row, and lakefront; weekly rates of $390 / $420 / $450; flat $800 monthly for 28–31 night stays; $3.50 reservation fee per booking. Tax and card processing excluded.
Stay length and site type parsed from transcript and summary on 116 of 133 bookings; remaining 17 estimated at the parsed average of $158.72. After-hours = before 8 am or at/after 6 pm local.